Although our clients lead very active and busy lives, many have felt the need to take the time to personally let us know their appreciation for our exemplary level of work and commitment to world class customer service.
Here is just a sampling of the many unsolicited comments from a few of our very satisfied clients.
New Pool Cover
Just wanted to thank you for installing the new pool cover for me this summer.
Over the years I have tried to receive service from several of the local pool companies to no avail. It was always “well we didn’t install the pool” or “we’re pretty backed up with openings or closings” or simply no return of any of my phone calls.
Suffice it to say your company has been totally awesome to deal with. You fit winter work into the summer for me, you were extremely prompt and courteous in all our interactions, and your pool guys actually left my backyard cleaner than when they started.
Thank you so very much for taking care of our pool problem, your company is just so fabulous. It is so very nice to do business with a place of business that still believes in giving great customer service. When ever asked if I know a great pool company I don’t hesitate to give out your name. The guys that came out were great, I think you must have the best team of people working for you. Thank you again and have a great summer!
I would like to use Hastings Water Works for any repairs and opening and closing the pool. I plan to contact you this fall to schedule the closing.
We have been very pleased with every aspect of our Hastings experiences so far, from talking with Rick at the very beginning to the completed job. Larry was also out one day when I was home and was very pleasant and professional. Everyone I have dealt with has been terrific!
Thank you so much for providing such excellent service.
Professional & Attentive
Dan and John were out yesterday for our pool opening, and I just want to let you know how impressed I was with their professionalism and attention to detail. We have been very pleased with our Hastings Water Works experiences so far.
I believe there were a number of places that were popping loose on the top edge of the pool liner. They took care of those before leaving.
I appreciate the earlier quotes for a new filtration system, salt system and solar cover as well.Please either e-mail or call me with options for the pump.
I thank you for your diligence in taking care of our pool. I am glad that we found your company.
I am sure you can imagine the difficulties we had with the installers of our pool. I’m not surprised about the parts that needed to be replaced – I was having trouble getting the pilot to light myself.
Thanks again. I have recommended you to several people and will continue to do so.
Have a great summer and we’ll contact you when it comes time to close the pool.
Service was great! I am just so pleased, I can’t even compare you with the company I have used in the past.
I have told my friends that have pools.
I would like to schedule regular service. I will call you to see what my options are.
I just want to tell you and your crew what a great job you ALL have done. Your ideas have given new life and a fantastic look to our pool.
The new plumbing is great and the water level seems to be holding steady so far. I will continue to check it.
Again… thank you for all the courtesy, understanding, and most of all your excellent work.
Roger and Debbie G.
I just wanted to drop you a line to let you know how impressed I am with your firm, your team, and your service. The guys opened the pool and it looks great. They have even been out to clean it. I even like the card they leave on the door with the services provided and water chemistry.
I can’t thank you enough for your personal service.
Courteous and Prompt
I was very pleased with your service. Your workers were quite courteous and prompt when I needed the new pump and service on the pump electric line. You will certainly be back to close the pool this fall.
In Great Hands!
Another great experience with Hastings today! We feel we are in great hands, it’s
nice to know that you’re all so professional and respectful. Thanks again for taking
care of all our needs this summer, while we were home and away. Our pool has never
looked better, thanks to your guidance!
Thanks again for all your help, talk with you in May !
Real Pool Experts
I just wanted to thank you again for taking the time to come out and look at our pool personally. Your guys opened our pool Monday and came back today for a check up. Asking them questions, I don’t get the run around or some silly excuse, they know what they are talking about!! Tony and Ryan have both been wonderful! Helped me through a few things on the Jandy app and showed me how the pool system works. I’m finally feeling comfortable that our pool is in good hands.
Thank you VERY much!
Polite, Knowledgeable, and Friendly
Thanks so much for sending Brandon this morning. He found a clogged pump. Everything is up and running !
It is so nice knowing that I can get help from you. Everyone that comes to our house from Hastings is so polite, knowledgeable and friendly. We appreciate it it so much.
Hastings Water Works Is a Great Company
I wanted to share my appreciation to you for the work that was performed yesterday on our pool.
As you know, we had a significant leak that was slightly out of warranty on work you had performed earlier. The guys that arrived yesterday were extremely courteous and professional. They actually found a second leak and fixed that too.
As a business owner, I know it’s easy managing things when all is going well. But it’s times like these, when there are issues, that great companies are separated from good companies. Hastings Water Works is a great company and I thank you guys for stepping up to the task and solving our problem. We won’t hesitate to use you ongoing or highly recommend your services to others.
Please pass on our thanks to your team.