Although our clients lead very active and busy lives, many have felt the need to take the time to personally let us know their appreciation for our exemplary level of work and commitment to world class customer service.
Here is just a sampling of the many unsolicited comments from a few of our very satisfied clients in Columbus and Cleveland.
Just wanted to thank you for installing the new pool cover for me this summer.
Over the years I have tried to receive service from several of the local pool companies to no avail. It was always "well we didn’t install the pool" or "we're pretty backed up with openings or closings" or simply no return of any of my phone calls.
Suffice it to say your company has been totally awesome to deal with. You fit winter work into the summer for me, you were extremely prompt and courteous in all our interactions, and your pool guys actually left my backyard cleaner than when they started.
It was my pleasure to give you that referral. I have stated many times, to many different organizations, how fortunate we are to have a company of Hastings' caliber assisting us in the annual and daily maintenance of our aquatic facility.
You and your staff continue to do an outstanding job and always put the customer's needs first. Time and time again, both you and Matt have shown that with your quick response to issues and timely repairs.
Greater Cleveland is fortunate to have your company based in our area, and even more fortunate that you have an amazing group of employees and technicians working for you.
Speedy is the epitome of the "go to guy" when something needs to brainstormed and we need to think out of the box.
I'm also impressed by the quick and efficient work that your people constantly perform. Being charged by the hour can easily add up in the long run.
However, it is greatly appreciated that each and every job is done with minimal downtime and great efficiency. The work ethic displayed on property is outstanding and is truly appreciated.
Please feel free to keep me on your referral list for any future contacts. It will be my pleasure to discuss our experiences with them.
City of Beachwood, Ohio
Thank you so very much for taking care of our pool problem, your company is just so fabulous. It is so very nice to do business with a place of business that still believes in giving great customer service. When ever asked if I know a great pool company I don't hesitate to give out your name. The guys that came out were great, I think you must have the best team of people working for you. Thank you again and have a great summer!
Lisa Miller - Cleveland
I have been completely satisfied with Hastings Water Works services to date. I am particularly impressed with your service technicians' quality of work and knowledge.
I would like to use Hastings Water Works for any repairs and opening and closing the pool. I plan to contact you this fall to schedule the closing. Thanks Matt.
John Dailey - Columbus
We have been very pleased with every aspect of our Hastings experiences so far, from talking with Rick at the very beginning to the completed job. Larry was also out one day when I was home and was very pleasant and professional. Everyone I have dealt with has been terrific!
Thank you so much for providing such excellent service.
Mary Asbury - Columbus
Dan and John were out yesterday for our pool opening, and I just want to let you know how impressed I was with their professionalism and attention to detail. We have been very pleased with our Hastings Water Works experiences so far.
I believe there were a number of places that were popping loose on the top edge of the pool liner. They took care of those before leaving.
I appreciate the earlier quotes for a new filtration system, salt system and solar cover as well. Please either e-mail or call me with options for the pump.
I thank you for your diligence in taking care of our pool. I am glad that we found your company.
I am sure you can imagine the difficulties we had with the installers of our pool. I'm not surprised about the parts that needed to be replaced - I was having trouble getting the pilot to light myself.
Thanks again. I have recommended you to several people and will continue to do so.
Have a great summer and we'll contact you when it comes time to close the pool.
Deepak Gupta - Cleveland
Service was great! I am just so pleased, I can't even compare you with the company I have used in the past.
I have told my friends that have pools.
I would like to schedule regular service. I will call you to see what my options are.
Liz DeCrane - Columbus
I just want to tell you and your crew what a great job you ALL have done. Your ideas have given new life and a fantastic look to our pool.
The new plumbing is great and the water level seems to be holding steady so far. I will continue to check it.
Again...Rick, Matt and Jason, thank you for all the courtesy, understanding, and most of all your excellent work.
Roger and Debbie Greenberg - Columbus
I just wanted to drop you a line to let you know how impressed I am with your firm, your team, and your service. The guys opened the pool and it looks great. They have even been out to clean it. I even like the card they leave on the door with the services provided and water chemistry.
I can't thank you enough for your personal service.
Douglas A. Davis - Columbus
I was very pleased with your service. Your workers were quite courteous and prompt when I needed the new pump and service on the pump electric line.
You will certainly be back to close the pool this fall.
Joan Kasson - Columbus